NPR investigation finds high-pressure sales pitches from mall skincare workers cost customers thousands

If you’ve ever been to a shopping mall, then you’re probably familiar with the experience of workers offering free samples.

But a recent year-long investigation from NPR uncovered high-pressure sales pitches resulting in thousands or tens of thousands of dollars in credit card charges customers weren’t expecting.

And they were all connected to one company - a Southern California distributor called “Mazal Group.”

Earlier I spoke with NPR Reporter Caley Fox Shannon about the story.

I began by asking her what other surprising things they found.