As Hurricane Milton hits the Gulf Coast Wednesday evening, hotels in Gainesville have been overwhelmed with evacuees seeking shelter.
Gainesville, situated far enough inland to be considered a safer option, has seen its hotels reach full capacity as residents from high-risk areas flock to the area. The sudden surge has left hoteliers scrambling to accommodate everyone while managing the challenges that come with a packed house.
TownePlace Suites Gainesville, located on Newberry Road, is currently operating at full capacity.
Alexis Johnston, a front desk clerk, described the situation as “oversold” as the property struggles to meet the staggering demand.
“We started noticing cancellations and immediate bookings around Friday and Saturday,” said Johnston. “People have been canceling, and as soon as someone cancels, someone else has already booked that room.”
TownePlace Suites, like many other hotels, has had to adapt quickly to the influx of guests. Although their rates have remained consistent, the hotel is allowing cancellations without the usual fees.
“Usually there’s a cancellation fee, but given the circumstances, we’re waiving that,” Johnston said.
To accommodate the evacuees, the hotel is providing additional amenities such as flashlights and extra water. Johnston noted that many of their guests are evacuees from St. Pete or Tampa, areas expected to be hit hardest by Hurricane Milton.
The pet-friendly policy at TownePlace Suites has also been in high demand, with many evacuees arriving with furry friends..
“Guests with pets pay a $75 non-refundable fee, which is standard, but we’ve seen a spike in families bringing their animals with them,” said Johnston.
Although prepared for a busy period, there are still some concerns. Nearly two weeks ago, about 40% of Gainesville lost power during Hurricane Helene.
“Us not having a backup generator is a little worrisome,” said Johnston when asked about the hotel’s precautionary plans.
In the event of an emergency, all guests and staff of TownePlace Suites Gainesville are expected to gather in the lobby area.