What the mandatory 10-digit dialing means for mental health services


Calling the National Suicide Prevention Hotline will be easier for residents in Alachua County and its surrounding areas as of Oct. 24. While calls in the 352 area code will require 10-digit dialing for all calls, including local, the change will give residents access to 988 for suicide help.

Just as using 911 for emergencies is available throughout the country, 988 will be implemented nationwide on July 16, 2022.

The new national three-digit mental health crisis and suicide prevention hotline was formally designated by the Federal Communications Commission (FCC) in July 2020. The 352-area code, as well as 81 others in the U.S., have started the switch.

“[The FCC] is using the 988 code as the number people can call to when they’re in crisis,” public utilities analyst for the Public Service Commission Sakina Deas said. “In any state in the United States where that prefix [988] was being used, in order for the FCC to utilize that number, that area code would have to go into a 10-digit dialing situation.”

In Florida, four area codes have had to transition to 10-digit dialing: 941, 561, 352 and 321. Ten-digit dialing looks like this: (area code + telephone number). Now, local calls dialed with only seven digits may not be completed.

Other changes that will be made, according to the North American Numbering Plan Administrator, include changing important safety and security equipment such as medical alert devices, and alarm and security systems to be reprogrammed to 10-digit dialing.

FCC spokesperson Paloma Perez says the agency hopes this new, shorter number will draw more people to call the National Suicide Prevention Hotline in times of crisis and for it to become as reflexive as dialing 911.

“Since 2008, suicide has been found to be the 10th leading cause of death for Americans across the country,” Perez said. “And in 2020 alone, we’ve lost 44,000 Americans to suicide… We are doing our part in trying to be creative with the agency to put an end to this really disheartening trend… that is what prompted the action.”

In the summer of 2020, the FCC developed rules based off a report that said similar to 911, people in crisis may also benefit from having an easy, three-digit number that they can speak with someone who is trained to help them in some of their darkest moments.

Another element of the three-digit number would be the alleviation of stress on law enforcement and public health resources, as they often are not trained to deal with mental health crises. On average, over 600,000 calls per day are made to 911 in the United States; that’s over 240 million per year, according to Walden University.

A survey published Oct. 26 by Pew Charitable Trusts found that in over three dozen 911 call centers in 27 states, very few of the operators were trained to handle behavioral health crises or have a mental health professional to help them with response to said crises.

The addition of 988 will provide people in crisis with a line to call and immediately be connected to a trained mental health counselor who can address a distressed individual’s needs and send them to ongoing care.

“We were losing so many of our fellow friends, sisters, family members,” Perez said. “Folks who have lost someone close to them to suicide, so often we hear ‘I wish there was something I could do,’ or ‘I would have done anything to have them be at my next birthday or Thanksgiving.’ These changes that we’re implementing, or helping implement, are really meant to address the underlying issue and make it so Americans in crisis have less to think about in their moments when they’re in a lot of distress.”

The National Suicide Prevention Hotline will continue be reachable using the old number, 1-800-273-TALK (8255), even after the implementation of this new number reaches its deadline of July 16, 2022.

About Sarah Sepe

Sarah is a reporter for WUFT News who can be reached by calling 352-392-6397 or emailing news@wuft.org.

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