WUFT News

Smart911 Technology Enhances Emergency Response in Alachua County

By and on November 4th, 2013

In times of emergency, stress is high and the time available to convey crucial information is limited.

But beginning Nov. 4, Alachua County 911 operators will know more about callers than ever before.

Smart911 is a free online service that provides staffers in 911 call centers with specific information to tailor emergency responses to individual needs.

Users can create an online safety profile that includes information on household members, pets, medical disabilities or allergies, and house information such as the location of hidden keys or alarm codes.

These facts equip responders with as much knowledge as possible prior to addressing the emergency. Profiles can be updated at anytime.

“There are at least two incidents where this will be invaluable,” said Alachua County Sheriff Sadie Darnell.

The first is when someone calls 911 but is unable to speak, she said.

“The other situation is, think of when you are excited or scared, and you try to start providing critical, vital information – you can’t do it.”

The service is free to all Alachua County residents who take the time to register and set up a profile.

Although Smart911 allows access to extensive private information, Alachua County Fire Rescue Communications Bureau Chief Keith Godwin said the company has paid professionals to hack into the website to guarantee trustworthy security and to ensure profiles are only available under certain circumstances.

“Every bit of information is displayed to 911 operators,” Godwin said. “They have that available for 45 minutes or until you hang up the phone or we hang up the phone. It’s safe, secure, we cannot search it and it is only available when you present it to us.”

More than 30 states use Smart911 either statewide or in select counties. Safety profiles cannot be accessed by operators in counties without Smart911 technology, but any emergency call placed in a Smart911 county nationwide will include the caller’s profile.

Smart911 is already available in numerous counties in Florida, including Lafayette, Union, Gilchrist, Levy, and Dixie.

“This is the next evolution of 911 so that your safety information is provided to try to ensure your safety, ensure the best response and make it as quick as possible,” Darnell said. “Time is of the essence, it will definitely safe a life.”


This entry was posted in Local and tagged , , , , , . Bookmark the permalink.
 

More Stories in Local

Alachua County Sheriff’s Office To Supervise Waldo After Ticketing Charges

A plan, under development, would allow the Alachua County Sheriff’s Office to supervise Waldo police operations after allegations that the former chief and interim chief established illegal ticketing quotas.


University of Florida President Bernie Machen is doused with ice water for the ALS Ice Bucket Challenge. Machen was nominated to participate in the nationwide campaign by Kéran Billaud, a Ph.D. student at UF.

UF President Participates in ALS ‘Ice Bucket Challenge’

University of Florida President Bernie Machen participated in the ALS “Ice Bucket Challenge” on Monday. Machen nominated all YouTube viewers as well as the president of UF Student Government and the vice president of the UF Division of Student Affairs.


State Buys Land For Florida Greenway

State park managers have said they will be buying or trading land in Marion, Palm Beach, and Jackson counties. This is to fill the gaps of the Marjorie Harris Carr Cross Florida Greenway, a recreational outdoor area that spans 110 [...]


The charred remains of a Levy County home are all that remain following a fire that killed two people early Wednesday morning, August 20, 2014. (Virginia Hamrick/WUFT News)

Two People Die in Levy County Home Fire

Local law enforcement and the State Fire Marshal’s Office are investigating a mobile home fire that occurred in Levy County early Wednesday morning.  Lt. Scott Tummond of Levy County Sheriff’s Office said the Bronson Fire Department responded to calls at [...]


George Young, former owner of Mom's Kitchen, a local soul-food restaurant and gathering place, talks about the memories of the cultural landmark following its demolition.

Residents Collect Memories of Mom’s Kitchen

  Gainesville is saying goodbye to a neighborhood treasure following the demolition of the historic restaurant that served as a soul food and entertainment center for decades. Mom’s Kitchen, which was owned and operated by George Young and his family [...]


Thank you for your support

WUFT depends on the support of our community — people like you — to help us continue to provide quality programming to North Central Florida.
Become a Sustainer
I want to support FM 89.1/NPR
I want to support Florida's 5/PBS
Donate a Vehicle
Day Sponsorship Payments
Underwriting Payments